THE READER, AUTHOR, EDITOR, BUYER OR OTHER THAN BUYER,  (MAY BE ANY USER VISIT THE OUR WEBSITE OR ANY AUTHOR WHO USE OUR PUBLISHING SERVICES) OF THE BOOK, HEREBY UNDERSTANDS & AGREES TO THE FOLLOWING SHIPPING POLICY:

This shipping policy will be automatically applied to you and it will be assumed that you are fully agreeing to the terms and conditions of the shipping policy, if the author’s book is being published by Prachi Digital Publication or the reader, author, buyer or other than buyer (may be any) has ordered books from Prachi Digital Publication’s web store or you are a participating author or editor in a shared Compilation / Anthology published by Prachi Digital Publication.

The Prachi Digital Publication does not holds responsible for any type of loss or damage that is made whilst the process of delivery by the courier company or by the postal services. Although the Prachi Digital Publication shall try its best to deliver its services and products within the desired time limits of the customer yet it does not take any guarantee towards any time bound deliveries and postal delays. You, as a customer, should acknowledge that you agree that the deliveries made to you shall be not bounded by time and/or in case of deliveries made in parts, you shall be rendered no right to object and will have to make the payment (if opted for cash on deliveries) whatsoever may be the case. The delivery personals may or may not call you prior to the delivery.

If once the parcel is handover to the courier partner or postal department, Prachi Digital Publication will not have any responsibility in relation to delivery status or loss or any type all matter. Nor is the publisher Prachi Digital Publication guaranteed any specific time frame for the delivery of the shipment, as Prachi Digital Publication has no control over the courier company in any way, directly or indirectly. Let us also inform you that interference in the delivery related activities of courier companies or any kind of functioning of courier companies does not come under the purview or jurisdiction of Prachi Digital Publication. The tracking number will be provided by Prachi Digital Publication to the reader, author or other buyer, (whoever may be), after which you can check the delivery status or complain directly on the website of the concerned courier partner or postal department.

The delivery shall not be, in any case, redelivered or redirected to any other address. The products will be delivered to only those cities that are listed under “serviceable cities”

Please note that the delivery tracking or status details are available on the most courier companies or India Post websites only for 7 days after the books are delivered to the buyer, author or the editor or compiler of the compilation / anthology. Therefore, if the books of buyer or other than buyer, author or the editor or compiler of the compilation / anthology is not delivered within 5 – 7 days from the date of pickup by the courier company or handover to post office department, then they can file a complaint with the concerned courier or postal department. Prachi Digital Publications will not be liable for any book delivery related responsibility of the Buyer, Author or Editor or Compiler of the compilation / anthology.

Always write shipping address in English

Always write your shipping address in English words so that your courier can reach you on time. When the address is written in English words, it is directly copied and pasted on the shipping portal, thereby eliminating the possibility of error in the address. And your shipment reaches you on time at the right address. If you enter your shipping address in another language, you will be at your own responsibility for any error in the address or non-delivery on time or for the return of the shipment or any other possible delivery issues.

There will be maximum two attempts at delivering the product(s) exempting the following cases-

✓ Recipient not available.

✓ Locked / inaccessible premises of the delivery address.

✓ Disaster or emergency struck area.

The deliveries, in above cases, will be rescheduled later as and when suitable/appropriate time by the courier company or buyer or Prachi Digital Publication. The Prachi Digital Publication shall in no way hold responsibility for the products bought by any channel other than www.prachidigital.com, which may or may not be listed on the www.prachidigital.com.

In such circumstances we will not be responsible for delay in delivery, which is as follows-

✓ In the circumstances of the government prohibiting curfew or transport services in the concerned customer’s district or state or publisher / shopkeeper’s district or state.

✓ In the circumstances of the government declaring a national disaster.

✓ In our district or state government prohibits transport services under any special circumstances.

✓ National holiday, public or local holiday, when natural disaster impacts transport services.

✓ Prachi Digital Publication will not be responsible under any circumstances in which the customer is late in delivery.

You will be Responsible for Tracking the Shipment

Please note, if you do not pick up the call of the delivery boy due to being busy or any other known or unknown reason, then in such a case your shipment is returned by the courier company. In case of return, it is mandatory to pay RTO (Return to Origin) charges + delivery charges for re-dispatch. So, after the book is dispatched, keep tracking your parcel from time to time. If the delivery boy does not call for delivery even after the ‘Out for Delivery’ status is updated, then lodge a complaint on the helpline number of the concerned courier company.

Payment for Courier Charge and RTO (Return to Origin) Charges for Re-shipped

If the book / parcel is not delivered to the reader, author or other buyer (may be any) refused to accept or cancelled, or without any known or unknown reasons and the book or parcel is returned to Prachi Digital Publication. In such a situation, the reader, author or other buyer, whoever may be, has to repay the delivery charge and RTO (Return to Origin) charges of the book or parcel, because charges are levied by the courier company for RTO (Return to Origin).

Many times the book or parcel is returned to Prachi Digital Publication due to like negligence or incorrect address of the reader, author or other buyer (whoever it may be) or not received the phone calls of the courier partner’s delivery person or other unknown reasons. In such circumstances, the courier partner adds a bill on both sides for sending and returning to Prachi Digital Publication. It is, therefore, necessary to repay courier return charges by the reader, writer or other buyer (whoever may be) as a RTO (Return to Origin) charges when the parcel is returned. That is, the author will have to repay the courier charge + RTO (Return to Origin) charges for the book delivery again. Kindly note that fixed return charge amount is ₹ 200/- for a maximum weight of 500 grams. If your parcel weighs more than 500 grams, contact the publisher for the actual RTO (Return to Origin) charges.

Re-shipped the book or parcels

The book or parcel will be re-shipped within one week upon receipt of payment of courier charge and RTO (Return to Origin) charges. It is necessary that the parcel is returned to Prachi Digital Publication by the courier company or postal department and it is necessary the returns status to appear in the tracking status on the website of the concerned courier or postal department. 

The courier company or publisher does not give any guarantee about the time taken for return of parcel as it is verified at multiple stages by the courier company which takes time, so if your parcel gets stuck at RTO (Return to Origin) you need to be patient for your parcel to be dispatched again.

Delivery through Indian Postal Service

If the buyer or reader or writer wants to deliver his book through Indian Postal Services, then it is mandatory to pay a minimum charge of Rs. 200/- (Two hundred rupees) for up to 500 gm (Five hundred grams) and charges will increase for every 500 gm (Five hundred grams) as per parcel weight or dimension or other applicable conditions.

Courier Tracking Status

Tracking number will be provided once the shipment is dispatched to the reader, author or other buyer (may be any). After dispatch of the shipment, it is the responsibility of the reader, author or other buyer (may be any) to track the status of his shipment from time to time. If there is any negligence or delay or if the delivery boy does not call for delivery even after the ‘Out for Delivery’ status is updated in tracking the shipment, then immediately complain on the helpline number or email of the courier company.

Never pay any kind of charges to courier company or delivery boy

Always keep in mind, books dispatched by Prachi Digital Publication to the reader, author or other buyer (whoever it may be) are pre-paid. Would like to inform you that books are dispatched by Prachi Digital Publication after confirmation of advance payment of book and delivery charges from reader, author or other buyer (whoever it may be). Apart from this, want to inform you that for the co-authors of the Compilation / Anthology, the advance payment of book and delivery charge is first deposited from the editor or compiler, so that the co-authors do not have to pay any kind of charge at the time of delivery.

If you are asked for any kind of charge by the courier company or the delivery boy, then inform the delivery boy that your shipment is pre-paid. Even after this the delivery boy does not deliver your shipment, then immediately inform the helpline number of the courier company for illegal recovery and also refuse to accept the shipment. Also, immediately inform Prachi Digital Publication’s office on the helpline number after the shipment has been refused.

Grievance Redressal related to Courier Company

If the shipment of the reader, author or other buyer (may be any) is not delivered on time, or shipment is not delivered or returned due to negligence of delivery boy, or shipment is returned without notifying you, or delivery boy does not want to deliver your shipment to your address, or if the delivery boy does not call for delivery even after the ‘Out for Delivery’ status is updated. In such a situation, you should first register a complaint on the helpline number or email or helpdesk portal of the concerned courier company with priority. So that your problem can be resolved immediately by the concerned courier company.

If your shipment related complaint is not processed or resolved by the concerned courier company, then drop a mail at Prachi Digital Publication’s official email help@prachidigital.in or tell us at WhatsApp number +91-9760417980. If the information related to the shipment is not made available to Prachi Digital Publication by the reader, author or other buyer (may be any), then in such a situation no complaint will be made by us to the courier company in all the above mentioned cases.

(Note: The parcel is not picked up by the Indian Postal Department, so our publication has to hand over the parcel to the India Post Department at its own level, due to such circumstances, the additional travel expenses will be borne by the reader or writer or buyer or other than buyer.)